Understanding the Harm Teens Experience on Social Media:
A systematic approach to mitigating negative experiences online
The current approach to online safety, focusing on objectively harmful content and deletion or downranking, is necessary but not sufficient, as it addresses only a small fraction of the harm that teens experience. In order to understand harm, it is essential to understand it from their perspective by surveying and creating safety tools and reporting that make it easy to capture what happens and provide immediate help. Many of the recommendations in this article come from what you learn when you analyze behavioral correlates: that you need approaches that rely on conduct in context, better personalization, and providing feedback to actors.
Moving Faster by Not Breaking Things:
Initial investments allow for a fearless approach to pushing changes.
An engineering team that can move without fear, knowing that they have made themselves safe to do so, can ship more often and more quickly and make more dramatic changes without hesitation. This feels great to individual engineers and enables those engineers to be more effective for the business they work in. A bit of investment in safety pays huge dividends in speed as well as by reducing the frequency and severity of change-triggered incidents.