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A Conversation with Steve Bourne, Eric Allman, and Bryan Cantrill: In part two of their discussion, our editorial board members consider XP and Agile.

September 1, 2008

Topic: Development

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J. Paul Reed - Beyond the Fix-it Treadmill
Given that humanity’s study of the sociological factors in safety is almost a century old, the technology industry’s post-incident analysis practices and how we create and use the artifacts those practices produce are all still in their infancy. So don’t be surprised that many of these practices are so similar, that the cognitive and social models used to parse apart and understand incidents and outages are few and cemented in the operational ethos, and that the byproducts sought from post-incident analyses are far-and-away focused on remediation items and prevention.

Laura M.D. Maguire - Managing the Hidden Costs of Coordination
Some initial considerations to control cognitive costs for incident responders include: (1) assessing coordination strategies relative to the cognitive demands of the incident; (2) recognizing when adaptations represent a tension between multiple competing demands (coordination and cognitive work) and seeking to understand them better rather than unilaterally eliminating them; (3) widening the lens to study the joint cognition system (integration of human-machine capabilities) as the unit of analysis; and (4) viewing joint activity as an opportunity for enabling reciprocity across inter- and intra-organizational boundaries.

Marisa R. Grayson - Cognitive Work of Hypothesis Exploration During Anomaly Response
Four incidents from web-based software companies reveal important aspects of anomaly response processes when incidents arise in web operations, two of which are discussed in this article. One particular cognitive function examined in detail is hypothesis generation and exploration, given the impact of obscure automation on engineers’ development of coherent models of the systems they manage. Each case was analyzed using the techniques and concepts of cognitive systems engineering. The set of cases provides a window into the cognitive work "above the line" in incident management of complex web-operation systems.

Richard I. Cook - Above the Line, Below the Line
Knowledge and understanding of below-the-line structure and function are continuously in flux. Near-constant effort is required to calibrate and refresh the understanding of the workings, dependencies, limitations, and capabilities of what is present there. In this dynamic situation no individual or group can ever know the system state. Instead, individuals and groups must be content with partial, fragmented mental models that require more or less constant updating and adjustment if they are to be useful.

In the July/August 2008 issue of ACM Queue we published part one of a two-part discussion about the practice of software engineering. The goal was to gain some perspective on the tools, techniques, and methodologies that software engineers use in their daily lives. Three members of Queue’s editorial advisory board participated: Steve Bourne, Eric Allman, and Bryan Cantrill, each of whom has made significant and lasting real-world contributions to the field (for more information on each of the participants, see part one). In part two we rejoin their conversation as they discuss XP (Extreme Programming) and Agile.

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Dave Bone | Fri, 05 Dec 2008 22:22:40 UTC

Enjoyed the banter on programming and here's mine: What's your take on Literate programming? My mumbles are: Programming demands multi-media to reclue u into your code thoughts that seems to have an alzeheimer's effect on the author. How many time's has your own code revisits demanded comprehensive rebuild-ups? Imagine audio accompanying your code snippets along with other visuals...;}

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