A Conversation with Steve Bourne, Eric Allman, and Bryan Cantrill: In part one of a two-part series, three Queue editorial board members discuss the practice of software engineering.

Chris Nokleberg, Brad Hawkes - Best Practice: Application Frameworks
While frameworks can be a powerful tool, they have some disadvantages and may not make sense for all organizations. Framework maintainers need to provide standardization and well-defined behavior while not being overly prescriptive. When frameworks strike the right balance, however, they can offer large developer productivity gains. The consistency provided by widespread use of frameworks is a boon for other teams such as SRE and security that have a vested interest in the quality of applications. Additionally, the structure of frameworks provides a foundation for building higher-level abstractions such as microservices platforms, which unlock new opportunities for system architecture and automation.

J. Paul Reed - Beyond the Fix-it Treadmill
Given that humanity’s study of the sociological factors in safety is almost a century old, the technology industry’s post-incident analysis practices and how we create and use the artifacts those practices produce are all still in their infancy. So don’t be surprised that many of these practices are so similar, that the cognitive and social models used to parse apart and understand incidents and outages are few and cemented in the operational ethos, and that the byproducts sought from post-incident analyses are far-and-away focused on remediation items and prevention.

Laura M.D. Maguire - Managing the Hidden Costs of Coordination
Some initial considerations to control cognitive costs for incident responders include: (1) assessing coordination strategies relative to the cognitive demands of the incident; (2) recognizing when adaptations represent a tension between multiple competing demands (coordination and cognitive work) and seeking to understand them better rather than unilaterally eliminating them; (3) widening the lens to study the joint cognition system (integration of human-machine capabilities) as the unit of analysis; and (4) viewing joint activity as an opportunity for enabling reciprocity across inter- and intra-organizational boundaries.

Marisa R. Grayson - Cognitive Work of Hypothesis Exploration During Anomaly Response
Four incidents from web-based software companies reveal important aspects of anomaly response processes when incidents arise in web operations, two of which are discussed in this article. One particular cognitive function examined in detail is hypothesis generation and exploration, given the impact of obscure automation on engineers’ development of coherent models of the systems they manage. Each case was analyzed using the techniques and concepts of cognitive systems engineering. The set of cases provides a window into the cognitive work "above the line" in incident management of complex web-operation systems.