Titus Winters, Leah Rivers, Salim Virji - Develop, Deploy, Operate
By taking a holistic view of the commercial software-development process, we have identified tensions between various factors and where changes in one phase, or to infrastructure, affect other phases. We have distinguished four distinct forms of impact, warned against measuring against unknown counterfactuals, and suggested a consensus mechanism for estimating DDR (defect detection and resolution) costs. Our approach balances product outcomes and the strategic need for change with both the human and machine costs of producing valuable software.
João Varajão, António Trigo - Assessing IT Project Success: Perception vs. Reality
This study has significant implications for practice, research, and education by providing new insights into IT project success. It expands the body of knowledge on project management by reporting project success (and not exclusively project management success), grounded in several objective criteria such as deliverables usage by the client in the post-project stage, hiring of project-related support/maintenance services by the client, contracting of new projects by the client, and vendor recommendation by the client to potential clients. Researchers can find a set of criteria they can use when studying and reporting the success of IT projects, thus expanding the current perspective on evaluation and contributing to more accurate conclusions.
Abi Noda, Margaret-Anne Storey, Nicole Forsgren, Michaela Greiler - DevEx: What Actually Drives Productivity
Developer experience focuses on the lived experience of developers and the points of friction they encounter in their everyday work. In addition to improving productivity, DevEx drives business performance through increased efficiency, product quality, and employee retention. This paper provides a practical framework for understanding DevEx, and presents a measurement framework that combines feedback from developers with data about the engineering systems they interact with. These two frameworks provide leaders with clear, actionable insights into what to measure and where to focus in order to improve developer productivity.
Jenna Butler, Catherine Yeh - Walk a Mile in Their Shoes
Covid has changed how people work in many ways, but many of the outcomes have been paradoxical in nature. What works for one person may not work for the next (or even the same person the next day), and we have yet to figure out how to predict exactly what will work for everyone. As you saw in the composite personas described here, some people struggle with isolation and loneliness, have a hard time connecting socially with their teams, or find the time pressures of hybrid work with remote teams to be overwhelming. Others relish this newfound way of working, enjoying more time with family, greater flexibility to exercise during the day, a better work/life balance, and a stronger desire to contribute to the world.
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