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System Administration

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Originally published in Queue vol. 9, no. 1
see this item in the ACM Digital Library



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(newest first)

Toodleooass | Wed, 09 Feb 2011 10:22:50 UTC

This article covered the essentials quite well. I have performed the sysadmin role, and up until a year ago I worked with an excellent SA, in my role as DB manager. "D W"'s manager needs to go eat a bullet, but I would recommend a help ticket system like Web Help Desk to DW, as it makes the users just as accountable as the SA and provides metrics.

Disgruntled needs to suck it up and communicate better. What do you need, Disgruntled?

D W | Tue, 08 Feb 2011 18:25:47 UTC

Being less interrupt driven is the battle I'm fighting in my office. My manager expects us to immediately attend to critical e-mail as soon as it arrives which presents two problems: 1: It means evaluating a large portion of messages that arrive since no conventions are followed that would allow automatic separation of most such messages from the rest. 2: We have a formal on-call rotation and a page is sent already for most of the critical issues, thus this approach makes on-call rotation rather pointless.

Disgruntled Sys Admin | Wed, 26 Jan 2011 17:45:49 UTC

Honestly, this article is basically saying, suck it up and communicate better, this does not help me at all!

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