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Kode Vicious


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Originally published in Queue vol. 11, no. 12
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(newest first)

Richard B | Sat, 08 Feb 2014 10:59:16 UTC

I would concur that IBM's documentation is typically about as good as it gets and that was a more than a little unfair :) I wouldn't be surprised if many readers under 40 don't actually know what you meant by "since IBM intentionally left pages blank" and take it literally.

D Boyes | Fri, 31 Jan 2014 17:05:36 UTC

It's interesting that you twit IBM about their style of documentation, but they remain one of the best producers of useful documentation still operating in the industry. Any short review of their style identifies exactly the stuff you outline, and they're still considered to be the gold standard for documentation.

To be blunt, we've lost the systematic discipline of information design in modern software. Decades of work got lost in the "oh, it's old so it must be crap" BS. The mainframe guys got it right and we didn't pay attention. The fix is to look at what was good in that approach, *and use it*.

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