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Failure and Recovery

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Originally published in Queue vol. 2, no. 9
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Paul P. Maglio, Eser Kandogan - Error Messages
Computer users spend a lot of time chasing down errors - following the trail of clues that starts with an error message and that sometimes leads to a solution and sometimes to frustration. Problems with error messages are particularly acute for system administrators (sysadmins) - those who configure, install, manage, and maintain the computational infrastructure of the modern world - as they spend a lot of effort to keep computers running amid errors and failures.



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