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Originally published in Queue vol. 9, no. 12—
see this item in the ACM Digital Library
Mark Burgess - Testable System Administration
Models of indeterminism are changing IT management.
Christina Lear - System Administration Soft Skills
How can system administrators reduce stress and conflict in the workplace?
Thomas A. Limoncelli - A Plea to Software Vendors from Sysadmins - 10 Do's and Don'ts
What can software vendors do to make the lives of sysadmins a little easier?
Eben M. Haber, Eser Kandogan, Paul Maglio - Collaboration in System Administration
For sysadmins, solving problems usually involves collaborating with others. How can we make it more effective?