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Another NBN outage

Greg Lehey Posted by Greg Lehey | Thu, 30 Oct 2014
see the original posting from Greg's diary

Into the office this morning to find us off the net again. And this time it had been for over 9 hours. The NTD showed the same display as last time: the ODU LED was red. So I power cycled it, which got rid of the red LED, but I still didn't get any traffic. Called Aussie Broadband support and spoke to Abraham. No outage known, ticket taken. And I had just hung up when the connection came up again, at 09:19:40, an outage of almost exactly 10 hours. Called again, got connected to Vincent, who must be new. He took considerably longer to log the fact that the net was up again than Abraham did to log the fault in the first place.

So: individual outage or bulk outage? The red LED refers to the ODU (outdoor unit), normally called an antenna, so maybe there was something wrong with that. But no, Facebook to the rescue again. It seems to have been a general outage.

This is really unacceptable. Not only are there far too many and far too long outages, but the National Broadband Network doesn't even inform the ISPRSPs when they have an outage. As I said last time, it's prudent to have a POTS line connected to the new house after all.

ACM only downloads articles once. It's possible that this article has changed since being downloaded, but the only way you can find out is by looking at the original article.


see the original posting from Greg's diary

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