Over the last couple of days I've tried various things to work out why voice mail doesn't work with my MyNetFone VoIP service. And then something occurred to me, something you'd normally never notice: when the exact message Your call cannot be taken at the moment, and you cannot leave a message, so please call later is produced, I heard it too, from the base station of the wireless phone system. That can't be MyNetFone. Tried disconnecting the wireless phone, and sure enough, voice mail worked normally!
What's wrong with this picture? A surprising number of things:
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This can't be the first time that local phone equipment causes problems. Why didn't MyNetFone first level support know about it?
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Why didn't they notice that the message is not produced by any of their software?
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We're talking here about voice mail on no answer. Second level support told me that they had left a message, and I actually got the message. But it can't have been on no answer; probably it was on busy. That shouldn't have happened.
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Why didn't I notice earlier? This wasn't the first time, but somehow the penny didn't drop.
It's not clear what I can do about it. The obvious thing would be to find the instructions
for the phone system and see how I can turn it off. But somehow there are thousands of
little instruction manuals little sheets of paper for all sorts of weird and
wonderful devices. They should really put them online and write the URL on the base of the
device.
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