My interaction with DxO support continues to be frustrating. They don't read the reports, and they continually blame the problems on my configuration that just meets the minimum requirements . They won't tell me why this is a problem with accessing files via SMB. Indeed, they don't know what that is:
Please advise specifically what your issues are with access to shared (CIFS/SMB) file systems. Also please enlighten me as to the characteristics of these file systems, there are so many and I am personally unfamiliar with this specific terminology.
The issues are described in detail in the problem reports, of course, not to mention this diary, which shows that this has been going on for nearly 2 months. But a support person for a Microsoft-based product doesn't know what SMB is? Is that normal? So I told him, and got the even more surprising response:
If you are having errors with standard internet protocols, it is most likely due to your just meets minimum requirements computer. We do not troubleshoot Internet connectivity of customer machines nor does the DxO Optics Pro Software (not even the new Version 8.0).
And then there are issues with a new feature that they introduced recently: displaying a second set of thumbnails of the original images during processing, out of order. They're unnecessary in the first place, but the out of order display is particularly irritating. And I had to try three times before I even got a response to this point:
If these screenshots were indeed obtained under a supported OS, this function has been retained in the new DxO Optics Pro 8.0. They show processing progress on your computer. Which as I recall just meets minimum specifications to run DxO Optics Pro.
I had deliberately included the window decorations to show that this was Microsoft Windows XP. And not a word about the out-of-order display.
It's been so long since I purchased any Microsoft-space software that I really don't know: is this the level of support you should expect from third-party software vendors nowadays? Doubtless part of their inability to read what I write is because of their insistence on reverse order note-keeping:
To: Greg Lehey <groggyhimself@lemis.com>
Subject: #3490 [Support & Assistance] Request n°3490
##- Please type your reply above this line -##
#3490 [Support & Assistance] Request n°3490
Your request #3490 has been updated. Please respond directly to this email or follow the link below :
http://support.dxo.com/...
In any case, they're bringing out a new version, and they'll want more money for that, without any indication that the problems will be solved. I'm sure it'll be just as glacially slow as before. Time to try a different product?